How Better Websites collects, uses and protects personal information, and the rights you have over it.
12 November 2026
Better Websites is a trading name of Mulitek Limited (company number 07543737), c/o The Chartwell Partnership Ltd, 47 Bury New Road, Prestwich, Manchester M25 9JY. We are the controller of the personal information described in this policy.
If you have any questions about this policy or your information, email [email protected] or call 0161 211 7568.
Information you give us
Information collected automatically
| What we use it for | Our lawful basis |
|---|---|
| Replying to your enquiry and preparing quotes | Legitimate interests (responding to people who contact us), or steps before entering a contract |
| Delivering websites, hosting, domains, support and Google Ads management | Contract |
| Invoicing, payments and keeping accounts | Contract and legal obligation (tax and accounting records) |
| Keeping our website, portal and hosting secure and preventing spam or fraud | Legitimate interests |
| Occasional emails about our services | Legitimate interests for existing clients (about similar services), or consent. You can unsubscribe at any time |
| Measuring how our website and adverts perform | Consent, through our cookie banner |
We never sell your personal information. We share it only with trusted providers who help us run our business, and only as needed:
Some of our providers, such as Google, Stripe, PayPal and Xero, may process information outside the UK. Where they do, the transfer is protected by UK adequacy regulations or approved contractual safeguards, such as the International Data Transfer Agreement or Addendum.
You have the right to:
To use any of these rights, email [email protected]. There is no charge, and we will reply within one month.
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
When we host or manage a client’s website, we process the personal information collected by that website, such as form enquiries, on the client’s behalf. In that case the client is the controller and we act as their processor, as set out in our Terms & Conditions. If you have a question about information collected by one of our clients’ websites, please contact that business directly.
We use appropriate technical and organisational measures to protect personal information, including encrypted connections, access controls, regular updates and backups. No system is completely secure, but we work to keep the risk as low as possible.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
